10 Best Shopify Customer Service Apps

Introduction

When it comes to running an ecommerce store, customer service is key. Shopify is a popular platform for online businesses, and there are many apps available to help with customer service. In this article, we will highlight the 10 best Shopify customer service apps.

1. Gorgias

Gorgias is a customer support platform that integrates with Shopify. It allows you to manage all of your customer interactions, including emails, live chat, social media, and phone calls, from one dashboard. Gorgias also has AI-powered features to help automate responses and improve efficiency.

2. HelpCenter

HelpCenter is a self-service support app for Shopify stores. It allows you to create a knowledge base with articles and FAQs for your customers to easily find answers to common questions. HelpCenter also includes a contact form for customers to submit inquiries.

3. Reamaze

Reamaze is a customer communication and helpdesk platform that integrates with Shopify. It includes features such as email, chat, social media, and SMS support, as well as automated workflows and reporting tools.

4. Zendesk

Zendesk is a popular customer support platform that integrates with Shopify. It includes features such as email, chat, social media, and phone support, as well as a knowledge base and community forums. Zendesk also has AI-powered features to help automate responses and improve efficiency.

5. Tidio Live Chat

Tidio Live Chat is a chat app that integrates with Shopify. It allows you to offer live chat support to your customers, as well as automate responses and create chatbots to handle common inquiries.

6. Help Scout

Help Scout is a helpdesk app that integrates with Shopify. It includes features such as email, chat, and phone support, as well as a knowledge base and customer satisfaction surveys. Help Scout also offers automation and reporting tools.

7. Freshdesk

Freshdesk is a customer support platform that integrates with Shopify. It includes features such as email, chat, phone, and social media support, as well as a knowledge base and community forums. Freshdesk also has automation and reporting tools.

8. HappyFox

HappyFox is a helpdesk app that integrates with Shopify. It includes features such as email, chat, phone, and social media support, as well as automation and reporting tools. HappyFox also offers a knowledge base and community forums.

9. HelpCrunch

HelpCrunch is a customer communication and helpdesk platform that integrates with Shopify. It includes features such as email, chat, and social media support, as well as automation and reporting tools. HelpCrunch also offers a knowledge base and chatbots.

10. JivoChat

JivoChat is a chat app that integrates with Shopify. It allows you to offer live chat support, as well as automate responses and create chatbots. JivoChat also includes features such as email and phone support.

Conclusion

Customer service is important for any ecommerce store, and these 10 Shopify customer service apps can help you provide excellent support to your customers. Whether you need helpdesk tools, live chat support, or self-service options, these apps have you covered.